Reference

Terms That Govern Your cq999 Account

These terms set out what you agree to when you open and use a cq999 account — covering deposits via bKash, Nagad, and Rocket, how your wallet balance is managed, and what conduct is expected.

Account eligibility by regionbKash, Nagad, Rocket payment rulesWallet and withdrawal conditionsAccount conduct standardsHow to raise a dispute
cq999 Terms That Govern Your cq999 Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We hold your account data in line with our privacy policy, which sits alongside these terms. Your personal information — including the mobile number linked to your bKash, Nagad, or Rocket wallet — is used only for account verification and transaction processing. We do not share your payment details with third parties beyond what is needed to process your deposit or withdrawal. You have the right to request a copy of your account data or to ask us to close your account at any time by contacting support.

Account Verification

Your mobile wallet — bKash, Nagad, or Rocket — must match the name on your cq999 account. Mismatches are flagged during withdrawal review and may require additional ID confirmation.

Data Retention

We keep your transaction records and account history for as long as required by our operational policy. You can request a summary of your account data through the support centre.

Session and Device Security

Every login session uses OTP verification tied to your registered mobile number. If you switch devices, re-authentication is required before your account wallet becomes accessible.

Account Closure Rights

You may request account closure at any time. Any remaining balance in your cq999 wallet will be returned to your verified payment method — bKash, Nagad, or Rocket — after a standard review.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles queries related to wallet conditions, transaction disputes, and account standing. You can reach us through live chat on the cq999 site, by email, or through the in-app message centre on your mobile account. We aim to respond to terms-related queries within one working day, though complex account reviews may take longer depending on the verification required.

Team online

Live Chat

Start a chat session directly from your account dashboard — available through both mobile browser and the app for quick terms or wallet queries.

Email Support

Send detailed questions about your account terms, a disputed transaction, or a withdrawal condition to our support address listed in your account profile.

In-App Message Centre

Log in on your phone, open the help section, and send a message directly linked to your account so our team can review your case with full transaction context.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering your account, payments, and what to do if something goes wrong.

Yes. Every deposit and withdrawal processed through bKash, Nagad, or Rocket falls under these terms. Each wallet provider also has its own transaction rules that apply alongside ours.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notification means you have accepted the updated terms.

Any verified balance in your account wallet is returned to your registered payment method — bKash, Nagad, or Rocket — once our standard account closure review is completed.

Contact our support team through live chat or email with your transaction reference. We review disputes against our transaction records and aim to respond within one working day.

Access and eligibility depend on your local law and the regions we currently support. It is your responsibility to confirm that participation is lawful in your location before opening an account.

You must not open multiple accounts, use another person's payment details, or attempt to manipulate game outcomes. Accounts found in breach of these rules may be suspended pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.